Swoopo is not a claim refund. Swoopo is very controversial because for every auction there is only one winner and everyone else who bid forfeits their money It looks like Swoopo is making a lot of money and doing anything illegal would simply be stupid. They can make a good profit without resorting to cheating. If they were cheating and were found out, that would drive people away fro m their golden goose. They do not have an incentive to cheat.
They have a brilliant business model which is very enticing to the human psyche. People like competition, an element of chance, and adore getting deals. Swoopo combines all this into one experience. By the nature of the site, most people do not win and may feel they were scammed. They have spent their own money, and did not get the deal that they wanted. In fact, most people do not win an auction and do not get to purchase anything from the site. They are bitter and call the site a scam.
Perhaps these people did not understand the rules, or simply had different expectations. Maybe they thought that by spending money on bids and bidding they are somehow guaranteeing themselves a win. Maybe they are just suspicious, given the general element of distrust in recent times.
Whatever the cause of their dissatisfaction, they come up with the conclusion that Swoopo is a scam and yell it loudly in Internet forums. Maybe they are correct, but unless they know something that no one else does, they have no basis for their argument. They are simply bitter that they did not win anything.
Swoopo is like a carnival game. You pay $1 and get three balls. With these three balls you have to knock down three pins off a pedestal. If you succeed, you win a huge teddy bear worth a lot more than a dollar. Most of the time, however, you will not succeed. You have spent one dollar and the bear is not yours. However, you did get some kind of enjoyment out of the process. Otherwise, people would not participate.
Have I played? Sure. Have I won the huge teddy bear? Never. Do I think carnival games are a scam? No. The rules are set up so you are not likely to win, but knowing the right strategy you can increase your chances of winning the bear.
There is definitely a strategy that can increase your chances of winning on Swoopo. Many people are lured by the catchy Swoopo ads and get very excited about the opportunity to get amazing 98% off deals. They place bids randomly and do not win anything. They spend a lot of their money and complain that Swoopo is a scam.
Swoopo is a game that requires skills. You go up against people you already have some idea how to play. If you do not follow simple rules you are going to waste your money and your chances of winning an auction will be significantly smaller.